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Frequently Asked Questions

  • How do I place an order with Koshah?
    - To place an order, simply follow the steps below for a seamless ordering experience: Select the item you wish to place an order for (If stitching will be needed, be sure to add stitching options) (Comming Soon 2022) - Add the item to your shopping cart. - Click on your shopping cart to proceed to the checkout. - Enter your billing & shipping details and any applicable coupon codes. - Select your method of payment - credit card details will be entered on the same page while those paying with paypal will be redireceted to the paypal website to complete the order. Congratutions - You've successfully placed your Koshah order. You will be able to view your order # and order details on the final screen. You'll also receive an order confirmation e-mail at the e-mail address provided by you at checkout.
  • I've placed an order, when will I recieve it?"
    The processing time required to get each product ready for dispatch is listed on the respective product page. If you've ordered a Ready to Ship item, it will be dispatched within 48 hrs (2 business days). If your order contains multiple items with different processing times, your order will be dispatched only when all products are ready. For Instance: You've placed an order for four products. The processing time for product A is 48 hrs, product B is 7 days, product C is 10 days, and product D is 30 days. Your order will be dispatched within 30 days. Once your order is dispatched, you will receive your order within 5-10 business days.
  • How to take care of my purchased outfits?
    We recommend dry cleaning all embellished outfits. Outfits of cotton/digital print should only be washed in cold water.
  • How will my order be delievered to me?
    At Koshah, our team only works with the reputed carriers such as DHL, FedEX, and UPS. Your order will be dispatched through one of these reputed couriers. You'll also be receiving a tracking number in your shipment confirmation e-mail so you can keep track on your order status.
  • To shop at Koshah, do I need to make an account?"
    No, you do not need to make an account to shop at Koshah. However, registering an account with us will allow you for a faster checkout and personalized recommendations catered to your style. You'll also be able to view the current, real-time status of your order within your Koshah account. When checking out as a Guest, an option to register your account will be available in-case you change your mind.
  • Does Koshah offer any coupons or speacial deals for our customers?
    Yes, we do offer coupons and special deals for our customers. You may sign up for our newsletter to view these special deals from time to time. However, please note that discount codes are only available on our website and are not applicable on custom/bridal orders.
  • Is there sizing information or chart?
    Coming Soon! January 2022
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